Shipping Policy
- Processing Time: Orders are processed within 1-3 business days.
- Shipping Time: Depending on your location, shipping may take 3-7 business days within the U.S. and 7-21 business days for international orders.
- Shipping Rates: Shipping costs are calculated at checkout based on weight, size, and destination.
- Tracking Information: Once your order is shipped, you will receive a tracking number via email.
Return Policy
- Eligibility: Returns are accepted within 14 days of delivery. Items must be in their original condition, unused, and in the original packaging.
- Non-Returnable Items: Customized or personalized items are non-returnable unless they arrive damaged or defective.
- Return Process: Contact us via email to initiate a return. We will provide instructions on how to return the item.
- Refunds: Once we receive your return, we will inspect the item and process your refund within 5-7 business days. Refunds will be issued to the original payment method.
- Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or damaged.
Exchanges
- Process: If you need to exchange an item, please contact us. We will arrange for an exchange once we receive the original item.
Damaged or Defective Items
- Reporting: If your item arrives damaged or defective, please contact us within 48 hours of receiving your order. Include photos of the damage or defect for faster processing.
- Resolution: We will either send a replacement or issue a full refund, including shipping costs.
Questions?
- If you have any questions or concerns about our shipping and return policy, please feel free to contact us.